Privacy & Cookies Policy
At ABAN Security, we respect and are committed to your right to privacy. We believe that you should understand the way in which we collect, use, disclose and protect your personal information. We are responsible for your personal information that we collect, use and disclose.
Personal information is any information that identifies you, it does not include information obntained in public records or the name, business address or telephone number of an employee of an organization or similar information that may typically appear on a business card.
Information collected by our website
What and why we collect
For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.
In serving and meeting your needs, it is important to have accurate up to date information about you.
- Establish your identity
- Understand your needs, determine your suitability for, products and services
- Provide services for you
- process payments for your account
- Protect you and us from error and fraud, including verifying your identity to:
- Establish your alarm account profile
- Validate an alarm
- Service your security system
- Respond to your requests
- Communicate with you concerning your account
- Adhere to applicable legal requirements
What we do with the information collected
We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Collecting Your Personal Information
We collect your personal information at the time you become a customer of ABAN Security; at the time you acquire additional products and services from us or at any other time we communicate with you to administer your account with us. We may collect your personal information directly from you or from third parties with your consent (if required). We continue to collect and update personal information throughout our relationship with you. For example, we collect your personal information through:
Our service agreements and written correspondence with you, your discussions with our sales representatives, service technicians, customer service centers and central monitoring centers (some of which may be recorded to ensure service quality and to maintain an accurate record of our communications with you)
The type of information that we collect is based on our relationship with you.
We Obtain Your Consent for the Collection, Use and Disclosure of Your Personal Information
Where required, consent for the collection, use and disclosure of personal information may be obtained orally or in writing and may be expressly given or implied. Your express consent may be given in writing, verbally or through electronic means. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose.
If you prefer that we not use or disclose your information for any of these purposes, you may notify us in writing at any time. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your personal information. A notification that we not use or disclose your personal information for certain purposes may affect our ability to provide you with products and/or services.
There are exceptions where we may collect, use or disclose personal information without consent.
Third Party Services and Transactions. There are certain services supplied to us by third parties where the work involved requires the use of some of your personal information by the third party. Frequently but not exclusively, these third parties are our affiliates. For example, monitoring services, which provides ABAN Security services to you the customer. In order to provide some of these services to our customers, personal information is required by ABAN Security. Whenever we engage a third party service provider to do work for us, we confirm that its privacy and security standards meet our requirements.
When Required by Law. From time to time, we may be compelled by legal action to release information. In certain circumstances, we may also be permitted by law to collect, use or disclose information without the consent of the individual concerned. For example, we may disclose personal information without consent if it is to be used in an emergency that threatens the life, health or security of the individual.
When Permitted by Law. In certain cases, we may be permitted by law to collect, use or disclose information without consent, such as collecting unpaid amounts owing to us.
We protect your information
If you think someone is impersonating ABAN Security, that there has been a breach of your privacy or you believe that you are the victim of fraud with respect to an ABAN Security matter, please call us as soon as possible at 604-983-3880.
Accessing and Keeping Your Personal Information Accurate
We make every effort to ensure the information in our records is accurate. We also rely on you to provide any updates to your information. You have the right to access your personal information held by us. Whenever you want to review, verify or correct your personal information, write or contact your local ABAN Security office or call us at 604-983-3880. Please be as specific as possible with your request. There is no charge for verifying or correcting your information but, depending on the circumstances, there may be a charge if you want hard copies of records. We will let you know at the time of your request if there is a charge.
You may choose to restrict the collection or use of your personal information in the following ways:
- · Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- · If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Personal Information Protection and Electronic Documents Act (“PIPEDA”). A small fee may be payable. If you would like a copy of the information held on you please write to or email us.
Resolving your concerns
If you believe that any information we are holding on you is incorrect or incomplete or If there are any misunderstandings or you feel that your concerns regarding your privacy have not been resolved justly, please contact us at ABAN Security, by email or at 130- 998 Harbourside Drive North Vancouver, BC., V7P 3T2 and we will promptly correct any information found to be incorrect.
· Website Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
· External Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
An introduction to cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Cookies deployed by our website:
- · ensure that functionality operates as intended
- · remember your choices and preferences during and between visits
- · allow you to share pages via social network widgets like Facebook, Twitter and AddThis
- · allow you to interact with our website by leaving comments or opinions
- · post enquiries via our Anti-Spam enquiry form
- · track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
- · collect any personal identifiable information (without your express permission)
- · collect any sensitive information (without your express permission)
- · pass data to advertising networks
- · pass personally identifiable data to third parties
- · pay sales commissions
Your consent for cookie deployment by our website.
Cookies used by our website
- · Social Network Sharing
We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilizes widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.
- · Analytical Tracking
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
- · Cookie Consent Check
As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.
- · WordPress
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilizes cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
- · Enquiry Forms
Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.
- · Google Maps/Places
Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places
Actual cookies deployed
Below is a table of information which lists all cookies deployed and used on our website.
|COOKIE CATEGORY||COOKIE NAME||COOKIE DESCRIPTION|
|_utma||A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.|
|_utmb||A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.|
|_utmc||A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.|
|_utmv||Used for reporting in Google Analytics classifying the visitor.|
|_utmz||A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.|
|PREF, NID||This cookie is set by Google Maps when you load a map of our location|
|AddThis||loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc||Allows users to share content via Social Networking websites and email|
|WordPress||wp-settings, wp-settings-time-||This is a cookie is to verify if you are logged into the website or not.|
|wordpress_, wordpress_logged_in||WordPress cookie for a logged in user.|
|comment_author, comment_author_email, comment_author_url||When you enter a comment on this site you will be asked to provide certain information about yourself including your name, email and website address.|
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software –http://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you call also disable Google Analytics on all websitesby downloading the Google Analytics Opt-out Browser Add-on.